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Customers
Department of Transportation, Federal Aviation Administration

Department of Transportation, Federal Aviation Administration

As a trusted partner of the Federal Aviation Administration (FAA), iBiz provides full lifecycle, technical, operational, and professional services.  We support the research, development, and implementation of future systems and concepts; operate and maintain laboratory facilities for the verification, validation, test, training, and deployment of air traffic management capabilities; and support the operational evaluation of future flight technologies and procedures. The quality of iBiz services was recognized with our receiving the Air Traffic Control Association (ATCA) Annual Outstanding Achievement Award for Small Business in 2019.

Services
  • Flight Standards Technical, Engineering, Training, and Management Services
  • NextGen Concept Requirements and Definition, Technology Development, and Systems Engineering
  • Unmanned Aircraft System (UAS) Integration and Urban Air Mobility (UAM)
  • Remote Tower Concepts, Research and Implementation
  • Airspace Optimization – Performance Based Navigation (PBN), Established on RNP (EoR)
  • Trajectory Based Operations (TBO)
  • Integration & Interoperability Laboratory Facility Operations and Management
  • Business, Financial, Acquisition, and Program Management

Department of Transportation, Volpe National Transportation Systems Center

Department of Transportation, Volpe National Transportation Systems Center

iBiz supports the Volpe National Transportation Systems Center (Volpe Center) on the Support for Communications and Operations Research and Analysis (SCOAR) contract. We support a wide range of Volpe Center transportation systems projects that cut across all modes of transportation for the Department of Transportation (DOT) and for non-DOT organizations, including state and local governments.

 

For more details about how iBiz is providing vision and innovation that works at the Volpe Center click here.

Services
  • Communication support services in the areas of:

    • Communications Strategy Development
    • Stakeholder Engagement
    • Video and Print Production and Graphics
    • Web Design and Development
    • Writing, Editing and Message Development
    • Conference Planning
  • ORA services in the areas of:

    • Systems Analysis and Policy Impacts
    • Industry Analysis
    • System Operational Performance
    • Technological Advances
    • Strategic Framework
    • Program Evaluation
    • Engineering Support

Department of the Treasury, Office of the Comptroller of the Currency

Department of the Treasury, Office of the Comptroller of the Currency

iBiz has been supporting the Office of the Comptroller of Currency (OCC) since 2001. Over the years, we have become a trusted OCC partner providing the agency with a wide variety of Information Technology, Governance, and Program Management support services. Our work supporting the OCC’s Information Technology Services (ITS) organization has resulted in measurably improved IT reliability and increased performance. We deliver an integrated and proven approach to the OCC’s IT governance functional areas including change and release management; configuration management; problem management; test management; service delivery framework and system development lifecycle; and quality assurance management. We have also worked with the OCC to implement, support and adopt ServiceNow across the agency’s computing environment.

 

Our team also performs PC refresh support services at the OCC. We are responsible for managed desktop services, logistics and supply chain management, provision and deployment services, acceptance testing, and program management support. We provide onsite help desk and call center support services supporting government customers nationwide and outside the continental United States.

Services
  • IT Service Management (ITSM) support services
  • Enterprise Governance IT Solutions
  • Service Desk & IT Service and Support Management
  • IT Operations and Infrastructure Support
  • Program Management Office support services
  • PC Refresh support services

Department of Navy, Naval Information Warfare Center (NIWC) Atlantic

Department of Navy, Naval Information Warfare Center (NIWC) Atlantic

iBiz provides engineering and operational support for the Naval Information Warfare Center (NIWC) Atlantic to support the National Science Foundation’s (NSF) United States Antarctica Program (USAP). The work supports ongoing efforts required for the Aviation and Polar Programs mission at McMurdo Station, Antarctica, Christchurch, NZ and the Remote Operations Facility (ROF) in Charleston, SC. iBiz delivers and manages systems necessary for the safe execution of airspace management and control, quality operational meteorology, reliable aviation ground systems, and secure/compliant information systems.

Services
  • Air Traffic Control (ATC) Operational Support
    • AirOps General Requirements
    • ATC Facilities & Support Requirements
    • ATCT Operations
    • Non-Radar Operations (IFR/VFR Traffic)
    • Limited Aviation Weather Reporting Station (LAWRS)
  • Meteorological (MET) Observation and Forecasting
    • MET Operational Requirements
    • Weather Forecasting
    • Weather Observation
    • Data Collection/Analysis
  • System and Maintenance (SAM) Support
    • NAVAIDS Support
    • Communication (COM)
    • MET Systems
    • Information Systems
    • Sustaining Engineering
    • Logistics Support

U.S. Peace Corps

U.S. Peace Corps

Under the Information Technology (IT) Professional Services Blanket Purchase Agreement (BPA) contract, iBiz provides production, operations, and infrastructure support services to assist with the engineering, operations, and maintenance of Peace Corps servers and networks at the Agency’s headquarters in Washington, DC and remote support to upwards of 8,500 customers based at about 65 various geographic locations worldwide.

 

Our team also provides a full range of help desk and call center support services to help the Peace Corps Office of the Chief Information Officer (OCIO) minimize ticket resolutions times, maintain IT systems and maximize customer satisfaction. We also provide IT desk-side customer service support, including managing and implementing moves; troubleshooting hardware and software problems; installing and managing peripherals, printers, and scanners; testing and deploying standard and non-standard software and hardware; and asset management support functions.

Services
  • IT Management & Governance
  • Mission Support
  • Enterprise Systems Development

 


United States Patent and Trademark Office

United States Patent and Trademark Office

iBiz provided Subject Matter Expertise to support the United States Patent and Trademark Office (USPTO), Office of the Chief Information Office (OCIO). We  supported USPTO OCIO customers including the Office of Organizational Policy and Governance; Office of Application Engineering and Development; Office of Infrastructure Engineering and Operations; and the Office of Information Management Services.

Services
  • Information Architecture – iBiz provided technical expertise in support of the design of a system for managing PSD policies and standards to include development of content management strategies.
  • Cloud Computing – iBiz provided Subject Matter Expertise to support implementation of cloud computing technology at the USPTO, including conformance with Federal Information Security Management Act (FISMA) and meeting the unique security needs of the Agency.
  • Extensible Markup Language – iBiz provided XML expertise to ensure secure international exchange of complex work products across political and cultural borders.
  • Federal Enterprise Architecture – We provided expertise in Federal Enterprise Architecture's (FEA) relationship with Service Oriented Architecture (SOA) and other architectural models, best practices in implementation and role in the success of USPTO's IT Projects.
  • Web Content Management – We gathered requirements, drafted user stories for product evaluation, and conducted market research to support USPTO Web Content Management efforts.
  • Agile Coaching and Mentoring – iBiz offered Agile coaching and mentoring to assist USPTO establish and implement enterprise-wide principles for the application of industry standard Agile and Scaled Agile Framework (SAFe) tailored to work within the USPTO structure.
  • System Development Life Cycle Assessment – Our team helped to assess and recommend changes to USPTO general processes, related people process, and tools.
  • Test Architecture & Automation – We provided technical expertise in the development and implementation of the USPTO software testing and automation processes and framework.

Department of Defense, U.S. Army, Deputy Chief of Staff, G-3/5/7

Department of Defense, U.S. Army, Deputy Chief of Staff, G-3/5/7

iBiz provided a broad range of Information Technology (IT) policy and strategy development support for the U.S. Army Office of the Chief Information Officer (OCIO). Under this contract, iBiz provided subject matter and functional area expertise to review, develop, and implement CIO business processes. Our team helped to enforce IT policy, strategic planning, and project management discipline.

Services
  • Performed IT Portfolio Management (IT PfM)
  • Managed IT policy
  • Implemented IT governance
  • Provided IT strategic planning
  • Performed Enterprise Architecture support
  • Implemented process improvement procedures

Department of Homeland Security – Office of Geospatial Management

Department of Homeland Security – Office of Geospatial Management

iBiz supported the U.S. Department of Homeland Security's (DHS's) Geospatial Management Office's role in the management of incident reporting and data collection on Position, Navigation, and Timing (PNT) services used by government and industry. iBiz developed the Position, Navigation, Timing Incident Portal (PNTIP) to collect critical Global Positioning Service (GPS) outage information. This portal is used by DHS, FAA, FCC and Department of Defense (DoD) to collate, review and investigate incidents and threats to this critical infrastructure platform in support of the U.S. Space-Based PNT Policy.

Services
  • Requirements Gathering, Analysis and Management
  • Program Management
  • Prototype Solution
  • Systems Documentation
  • Delivery of the Position, Navigation and Timing Incident Portal (PNTIP)

Department of Health and Human Services

Department of Health and Human Services

iBiz successfully delivered full life-cycle Continuity of Operations Planning (COOP) Program support for the Department of Health and Human Service's Office of Inspector General (HHS-OIG). Driven by Federal Preparedness Circular 65 (FPC-65) and HSPD-20/NSPD-51, our team provided the full range of policy and program management services designed to ensure that the agency and its IT resources can be reconstituted after the occurrence of any adverse event.

Services
  • Planned and Conducted Low-Impact Business Impact Assessment
  • Created Risk Analysis, Threat Assessment, and IT Vulnerability Analysis
  • Authored COOP Concept of Operations, Contingency Plans, and Occupant Emergency Plan
  • Implemented Training, Testing, and Exercise Program

Department of Housing and Urban Development

Department of Housing and Urban Development

iBiz delivered a full range of services to the Department of Housing and Urban Development (HUD).

HUD Community Planning and Development (CPD)

iBiz provided software engineering services to the U.S. Department of Housing and Urban Development's (HUD's) Community Planning and Development (CPD) grants management program. iBiz developed services and modules, reviewed designs to ensure use of best practices, analyzed complex technical issues, and optimized code to enhance response times. In addition, our team also re-designed complex object structures to better support evolving application needs.

 

SERVICES

  • Performed operations support
  • Provided corrective, adaptive and perfective support services
  • Provided requirements management, analysis and delivery services
  • Implemented process re-engineering and transformation management
  • Performed full life cycle management / systems development management support

 

HUD Office of Departmental Grants Management and Oversight (ODGMO)

iBiz supported the Notice of Funding Availability Information Center (NOFA-IC).  The NOFA-IC was maintained on iBiz site and provided the public with assistance and information on HUD Grants and the Federal Grants application process.

 

SERVICES

  • Maintained and provided full service NOFA-IC Call Center Services answering calls received on HUD toll free lines.
  • Fielded questions from the public regarding HUD grant program NOFAs and activities
  • Provided HUD materials via shipping and delivery services
  • Provided technical assistance, training, and outreach to grant applicants and recipients on topics such as eGrants, Logic Models, and other grants related topics
  • Provided research, analysis, and assessments on HUD Grant program performance and evaluation and performance measurement including activities being conducted by other Federal State or local agencies and the private sector relevant to HUD's management of its grant programs

Federal Communications Commission

Federal Communications Commission

iBiz provided a full range of information management at the Federal Communications Commission (FCC) including library/reading room support, administrative and data entry support, and customer service help desk operations.

Services
  • Provided management and oversight of the FCC's Reference Room and Imaging Center. This center provides direct constituent support for the public's FCC licensing research needs.
  • Performed Scanning, filing, sorting and cataloging of all FCC licensing files
  • Provided administrative support to FCC's Wireless Telecommunications Bureau (WTB) - Mobility Division using the Universal Licensing System (ULS).
  • Supported the WTB's Spectrum Management Resources Technologies Division, in Gettysburg, PA, performing file review, maintenance and archiving services.
  • Worked with the WTB's Auctions Accounting Group and to the Experimental Licensing System.