Under the Information Technology (IT) Professional Services Blanket Purchase Agreement (BPA) contract, iBiz provides production, operations, and infrastructure support services to assist with the engineering, operations, and maintenance of Peace Corps servers and networks at the Agency’s headquarters in Washington, DC and remote support to upwards of 8,500 customers based at about 65 various geographic locations worldwide.
Our team also provides a full range of help desk and call center support services to help the Peace Corps Office of the Chief Information Officer (OCIO) minimize ticket resolutions times, maintain IT systems and maximize customer satisfaction. We also provide IT desk-side customer service support, including managing and implementing moves; troubleshooting hardware and software problems; installing and managing peripherals, printers, and scanners; testing and deploying standard and non-standard software and hardware; and asset management support functions.