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We encourage out-of-the-box thinking that results in new ways to delight our customers.

Customers

Our number one priority is to provide excellence customer-focused best practices to introduce and implement innovation that is the catalyst for achieving success one project at a time. We are proactive and responsive to our customers needs. iBiz people genuinely care about helping our customers achieve measurable results. Whether it is a large-scale enterprise development effort or a niche project, our goal is to provide legendary customer service again and again.

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As a trusted partner of the Federal Aviation Administration (FAA), iBiz provides full lifecycle, technical, operational, and professional services.  We support the research, development, and implementation of future systems and concepts; operate and maintain laboratory facilities for the verification, validation, test, training, and deployment of air traffic management capabilities; and support the operational evaluation of future flight technologies and procedures. The quality of iBiz services was recognized with our receiving the Air Traffic Control Association (ATCA) Annual Outstanding Achievement Award for Small Business in 2019.

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iBiz supports the Volpe National Transportation Systems Center (Volpe Center) on the Support for Communications and Operations Research and Analysis (SCOAR) contract. We support a wide range of Volpe Center transportation systems projects that cut across all modes of transportation for the Department of Transportation (DOT) and for non-DOT organizations, including state and local governments.

 

For more details about how iBiz is providing vision and innovation that works at the Volpe Center click here.

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iBiz has been supporting the Office of the Comptroller of Currency (OCC) since 2001. Over the years, we have become a trusted OCC partner providing the agency with a wide variety of Information Technology, Governance, and Program Management support services. Our work supporting the OCC’s Information Technology Services (ITS) organization has resulted in measurably improved IT reliability and increased performance. We deliver an integrated and proven approach to the OCC’s IT governance functional areas including change and release management; configuration management; problem management; test management; service delivery framework and system development lifecycle; and quality assurance management. We have also worked with the OCC to implement, support and adopt ServiceNow across the agency’s computing environment.

 

Our team also performs PC refresh support services at the OCC. We are responsible for managed desktop services, logistics and supply chain management, provision and deployment services, acceptance testing, and program management support. We provide onsite help desk and call center support services supporting government customers nationwide and outside the continental United States.

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iBiz provides engineering and operational support for the Naval Information Warfare Center (NIWC) Atlantic to support the National Science Foundation’s (NSF) United States Antarctica Program (USAP). The work supports ongoing efforts required for the Aviation and Polar Programs mission at McMurdo Station, Antarctica, Christchurch, NZ and the Remote Operations Facility (ROF) in Charleston, SC. iBiz delivers and manages systems necessary for the safe execution of airspace management and control, quality operational meteorology, reliable aviation ground systems, and secure/compliant information systems.

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Under the Information Technology (IT) Professional Services Blanket Purchase Agreement (BPA) contract, iBiz provides production, operations, and infrastructure support services to assist with the engineering, operations, and maintenance of Peace Corps servers and networks at the Agency’s headquarters in Washington, DC and remote support to upwards of 8,500 customers based at about 65 various geographic locations worldwide.

 

Our team also provides a full range of help desk and call center support services to help the Peace Corps Office of the Chief Information Officer (OCIO) minimize ticket resolutions times, maintain IT systems and maximize customer satisfaction. We also provide IT desk-side customer service support, including managing and implementing moves; troubleshooting hardware and software problems; installing and managing peripherals, printers, and scanners; testing and deploying standard and non-standard software and hardware; and asset management support functions.

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iBiz provided Subject Matter Expertise to support the United States Patent and Trademark Office (USPTO), Office of the Chief Information Office (OCIO). We  supported USPTO OCIO customers including the Office of Organizational Policy and Governance; Office of Application Engineering and Development; Office of Infrastructure Engineering and Operations; and the Office of Information Management Services.

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iBiz provided a broad range of Information Technology (IT) policy and strategy development support for the U.S. Army Office of the Chief Information Officer (OCIO). Under this contract, iBiz provided subject matter and functional area expertise to review, develop, and implement CIO business processes. Our team helped to enforce IT policy, strategic planning, and project management discipline.

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iBiz supported the U.S. Department of Homeland Security's (DHS's) Geospatial Management Office's role in the management of incident reporting and data collection on Position, Navigation, and Timing (PNT) services used by government and industry. iBiz developed the Position, Navigation, Timing Incident Portal (PNTIP) to collect critical Global Positioning Service (GPS) outage information. This portal is used by DHS, FAA, FCC and Department of Defense (DoD) to collate, review and investigate incidents and threats to this critical infrastructure platform in support of the U.S. Space-Based PNT Policy.

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iBiz successfully delivered full life-cycle Continuity of Operations Planning (COOP) Program support for the Department of Health and Human Service's Office of Inspector General (HHS-OIG). Driven by Federal Preparedness Circular 65 (FPC-65) and HSPD-20/NSPD-51, our team provided the full range of policy and program management services designed to ensure that the agency and its IT resources can be reconstituted after the occurrence of any adverse event.

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iBiz delivered a full range of services to the Department of Housing and Urban Development (HUD).

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iBiz provided a full range of information management at the Federal Communications Commission (FCC) including library/reading room support, administrative and data entry support, and customer service help desk operations.