Location Anywhere
Position Type Full time with benefits
Configuration Manager

Required Skills, Education, Certifications and Experience

  • Bachelors degree
  • 7+ years relevant experience
  • Experience with SharePoint, ServiceNow, ITIL


  • Experience with ServiceNow, CMDB, PMP

Physical requirements for this position

  • While performing the duties of this job, the employee is required to work remaining in a stationary position, often standing or sitting for prolonged periods; Repeating motions that may include the wrists, hands and/or fingers.

The Configuration Manager will lead the continued effort to develop a NIST compliant Configuration Management program, with a focus on establishing a Configuration Management Database (CMDB) system solution using ServiceNow. Support includes tracking and managing all CM related tasking to completion, conducting Functional Configuration Audits (FCA) and Physical Configuration Audits (PCA), as well as assisting with remediation efforts; establishing and maintaining naming conventions and status information for configuration items; and identifying Configuration Items (CIs) and creating, documenting, implementing, and updating a standard CI numbering scheme for the organization that reflects CMMI and ITIL standards and best practices. Duties will also include, but not be limited to:

Leading and facilitating recurring CM meetings
Conducting briefings to report performance status to senior management
Supplying the expertise to maintain and enhance ServiceNow in support of Configuration Management (CM)
Developing and maintaining a CM Plan, policies, and procedures incorporating ITIL v4 best practices
Support continuous improvement with Critical Success Factors (CSFs) and Key Performance Indicators (KPIs), and reporting against them
Support communication of CM with briefs, presentations and broadcast messaging
Develop materials and conduct training for other vendors on CM practices and tools

To apply for this job please visit the following URL: https://digitalibiz-careers.icims.com/jobs/2694/configuration-manager/job →