In February of this year, iBiz was awarded a new five-year prime contract with the Peace Corps to provide Information Technology (IT) services under a Blanket Purchase Agreement (BPA). The contract was awarded to five companies including iBiz. The BPA allows us to compete for work across three functional areas:
- Information Technology Management & Governance
- Mission Support
- Enterprise Systems Development
So far, the Peace Corps has released three BPA calls/task orders, and we have been awarded two of the three: (1) Help Desk and Call Center Support Services and (2) Production, Operations, and Infrastructure Support Service (PO&I). Work is already underway on both task orders, with iBiz team members working with the Peace Corps onsite at their current headquarters in D.C.
Under the Help Desk and Call Center Support Services task order, iBiz is providing a full range of help desk and call center support services, five days a week from 7AM to 7PM, to help the Peace Corps Office of the Chief Information Officer (OCIO) minimize ticket resolutions times, maintain IT systems, and maximize customer satisfaction. We are supporting technologies such as Lenovo customer equipment, MS Windows 7 or 10, Cisco telephones, smartphones (iPhone and Android), and remote access technology including: DirectAccess, VMWare, and VPN. Our call center support services include routing and responding to inbound calls, emails, walk-in support, self-service tickets, and chat sessions. We are also providing IT desk-side customer service support, including managing and implementing moves; troubleshooting hardware and software problems; installing and managing peripherals, printers, and scanners; testing and deploying standard and non-standard software and hardware; and asset management support functions.
Under the PO&I task order, iBiz is providing production, operations, and infrastructure support services to assist with the engineering, operations, and maintenance of Peace Corps servers and networks at the agency’s headquarters in Washington, DC and remote support to upwards of 8,500 customers, based at about 65 various geographic locations worldwide. Our team is providing a range of technical support, including Linux server infrastructure administration; NetApp/VMWare administration; SQL administration; network administration and engineering; telecommunications engineering; enterprise architecture; mobile device management; windows server infrastructure administration; software license management; system development and deployment; Microsoft SharePoint administration; Exchange/Messaging administration; solutions architecture; and security/CDM architecture and deployment.
Wayne Porter, iBiz Vice President, is responsible for overall management and customer satisfaction at the Peace Corps. “We are excited about the opportunity to support the Peace Corps, which is a brand new iBiz customer,” said Wayne. “It’s an honor to support their mission of promoting world peace and friendship.”
Established in 1961, the Peace Corps was created by John F. Kennedy to provide an opportunity for Americans to serve their country and their world. Today, the Peace Corps is constantly adapting to effectively use technology to drive innovation, be more efficient, and improve the lives of people in the developing world. More than 220,000 Americans have volunteered to serve under the Peace Corps since the agency was founded more than 55 years ago.